Refund policy

Because every item in The Shadow Key collection is custom-printed especially for you  we do not maintain a warehouse of pre-printed stock. As such, we have a very specific policy regarding returns and exchanges:

Damaged or Defective Items We stand by the quality of our occult apparel. If your item arrives damaged, with a printing error, or is defective in any way, we will gladly send a replacement at no cost to you.

    • To initiate a claim: Please submit a request via our [Contact Us] form within 14 days of receiving your order.

    • Details Required: You must include your Order Number and a clear description of the issue.

    • Proof of Damage: Once we receive your form submission, we will reply to your provided email address to request a photo of the damage. Once verified, we will arrange for a reprint immediately.

Sizing & Change of Mind

Since each piece is made-to-order, we cannot offer returns, refunds, or exchanges for:

  • Incorrect size selection.

  • Change of mind or "buyer's remorse".

  • Color variations (Please note that colors may appear slightly differently on various monitors compared to the final printed fabric).

Consult the Size Guides

To ensure your garment fits perfectly, please consult the detailed Size Chart located on every product page before finalizing your order. Our sizing is standard, but measuring a favorite shirt at home and comparing it to our chart is the best way to ensure a correct fit.